This is the only way the Myzone Technical Support team can remote into your console and perform troubleshooting. In an event you need technical assistance, it will be easier for a Support agent to remote into your console and troubleshoot. Q: Why does Myzone Technical Support need my TeamViewer ID#? You can only see your ID# when you are connected to the internet.
Q: How come when I launch TeamViewer, I do not have an ID#?ĭouble-check your internet is connected to your console. Once you launch the TeamViewer program, please read YOUR ID to the Myzone Technical Support agent. When you access the desktop view of your Myzone hardware, you will see the program TeamViewer 11 Host on your desktop. If you are licensing your Myzone for the first time or relicensing, please have your TeamViewer ID# ready to provide to the Myzone Technical Support Agent. It will be important to share this TeamViewer ID# initially with a Myzone Technical Support agent so it can be saved to facilitate future connections for hardware or software troubleshooting and assistance. Myzone Technical Support uses this program when troubleshooting or additional insight into your console is needed when club staff contacts support.Įach Myzone console at your facility has an independent TeamViewer ID# which is used to identify your console's unique key and is only available when that console is connected to your facility's internet network. TeamViewer is the program that Myzone uses to access your software remotely at your facility.
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